A Few Customer Comments

From time to time we ask our customers to comment on their experience with Orlando Mortgage Masters. Here are a few recent ones:

Biz S, Orlando, Florida

This month I bought my first home. (!!) It was a super exciting time, but with all of the excitement came heaps of stress. There was so much to do and so much paperwork to get together, and while I consider myself an organized, smart person, I found myself scrambling at every turn. I am so, so grateful that I used Bill and Orlando Mortgage Masters to help my through this  crazy process.

Bill is everything that you could want in a mortgage broker--he's smart, he responds quickly to all questions, and he has experience in the area, which gave me peace of mind that he was finding the best deals. He also has so many more great qualities that made me feel like I was in good hands--he kept in touch to let me know where he was in the process, he was thorough in explaining what exactly he needed from me, and he is great at explaining my options in non-technical terms. He's kind, patient, and has a good sense of humor, and I always got off the phone with Bill feeling assured that he was handling his (very important) side of things.

With all the stressors that go into buying a house, it was such a comfort to know that my mortgage needs were being taken care of! Next time I'm looking to buy a home, I know that my first call will be to Bill and Orlando Mortgage Masters.


Margie, Purchase in Orlando, Florida

You were awesome to work with! I give your name out at every opportunity! 


Jatin and Sapna, Refinance in Oviedo, Florida

Hi Bill,

Your service is excellent and we will definitely recommend to others. I like to say following:

My wife and I recently decided to refinance our home.  Finding a reputable lender/broker was our biggest deterrent. After reading through numerous glowing reviews on the web, we decided on Bill because of the sincerity of the words used my friend to describe him, i.e., integrity, professionalism, knowledge and honesty. He listened carefully to my situation and gave me excellent advice, even though it meant that I might be taking my business elsewhere this time. How encouraging it is to find an honest, knowledgeable, and straightforward professional in the lending industry. Kudos to Bill for putting his client's interest first.

Our refi went through quickly and without a hitch, thanks to his expertise. We not only got our best rate but also we got an excellent lender credit too. He explained every step in detail, why those steps are required and what is important. He requested all information needed to ensure a timely closing. It is reassuring to know there is someone who is professional, responsive, and caring who provides old-fashioned excellent customer service. We were most satisfied with the outcome, and will recommend to others too. Thanks again Bill!



Matt and Miranda, 1st Time Buyers, Ocoee, Florida

First time home buyers (now owners!) here, and started off with absolutely no experience or direction.  We began with another mortgage company, but after getting a referral from a friend and speaking with Bill, his passion and knowledge of the business came through clearly, quickly winning him a new customer.  Bill was available every reasonable time we needed him, and went above and beyond what we were expecting during each stage of the process.  Bill would not let me hang up the phone until he knew that I completely understood the process and all of my options.  Honesty, patience, availability and sincerity are hard to come by in businesses these days, and we were very appreciative to find it all here.  I would absolutely recommend OMM to anyone I know looking for this type of service, and we won’t put a single thought into using anyone else in the future.

Thanks again Bill!!


Dave, Repeat refinance in Oviedo, Florida

In my experience with using Orlando Mortgage Masters...Bill has been a true professional from the standpoints of availability to answer questions,...efficiently getting the transaction going in a timely manner and effectively making sure the work done is 100% accurate and complete while offering his services and finance rates among the most competitive in the business.


Tom and Megan, Purchase in Maitland, Florida

Bill- Thank you so much for your work on our mortgage. I really appreciate all of your hard work, especially accommodating our earlier closing date. It was a pleasure working with you. Enjoy the weekend!


Fred and Elizabeth, Repeat refinance in Orlando, Florida

We welcome any opportunity to give a great referral about your service to anyone we come in contact with needing mortgage assistance. I can only assume that the "Whatever it takes" attitude we experienced both times we used your service while you processed our refinances is an everyday occurrence with all your clients and not just us. Yes Bill, we are happy and proud to refer you, your staff and your company.


Aleksander, Purchase in Ocoee, Florida


As I was going through the process of getting a loan for my first home, I explored several companies, which I was dissatisfied with. I was referred to Bill, who proved to be excellent all around! Thank you so much for all of the help through this process. I appreciate the advice and guidance through my home purchase. I strongly recommend Bill Wilbanks for your home loan needs.


Brad, Repeat refinance in Merritt Island, Florida


I hope all is well with your business. I've used your service twice...and wouldn't consider using a different company if/ when I need another mortgage. I appreciated the honesty provided with your service.


Dr. Don, Repeat refinance in Oviedo, Florida

I truly feel blessed to have met someone who was more interested in my goals and well being than his payment and "bottom line". Some qualities that I found with you and your services would best be described as educational, truthfulness, honesty, sincerity, worthy of my respect and true "old world service" that bespeaks a friend in business who can be trusted. I would be happy to refer anyone to you. Your fairness and honesty have always rung true with me. Bill, I could not say this if I truly didn't believe it.


Ken and Nora, Purchase in Ocala from Oviedo / Winter Springs, Florida

To: Bill Wilbanks, Owner
Bill, I would like to thank you for your efforts in getting a loan to purchase our dream home. Frankly, I was ready to call it off....You would always say `Stick with it.' The procedure must have taken 200 hours or more and it brought us success. Your knowledge and unwillingness to give up is indescribable. Thank you so much. We will speak in your favor when hearing anyone mention, `We need a person who is knowledgable and willing to work hard to get this loan."


Debbie, Repeat refinance in Apopka, Florida

Dear Bill,

I want to thank you for all your hard work with the refinancing of my house. You went above and beyond with your assistance with a complicated refinance. I just wanted to let you know that I really appreciate all your efforts and professionalism. I would highly recommend you and your company for any mortgage related matters.


Mike and Jennifer, Repeat refinance in Deland, Florida

You have been very helpful & instrumental to helping us close our loan in a quick & efficient manner. As always, you were available to help explain to us the changing laws & how those changes impact us. We are always pleased when we work with you. Thank you, Bill.